The Best Charity CRM for Nonprofits in 2026
By David Eddy, Sales and Marketing Manager | Updated October 2026
What is the best charity CRM software in 2026?
The best CRM for charities is the one that fits your team’s work, budget and local giving requirements. For charities and nonprofits looking for charity CRM software or broader charity management software, infoodle brings people, giving and activities together without charging for each user. It is designed for charities in the UK, New Zealand and Australia.
This guide compares infoodle with Beacon, Donorfy, GoodCRM, Salesforce, Blackbaud and HubSpot, looking at pricing, user limits, local giving requirements and support.
Start with the tasks you need to improve. Can your team record a donation, find a supporter’s history, organise volunteers and produce the right reports without entering the same information twice? Then compare the full cost, including setup, additional packages and support.
This guide is published by infoodle, one of the systems compared. It draws on vendor information reviewed in September 2026, rather than hands-on testing of every product. Confirm current prices and features with each provider.
Charity CRM comparison at a glance
| System | Primary focus | Pricing approach |
|---|---|---|
| infoodle | One connected system for charities in the UK, New Zealand and Australia, with unlimited users, flexible workflows, a mobile app and tools for contacts, giving, finance, forms, reporting, events and resources. | Active contacts and packages; no fees for additional users |
| Beacon | Supports fundraising, memberships, events and reporting for UK charities. | Contact bands, user allowances and optional elements |
| Donorfy | Donor management and support for fundraising, including Gift Aid. | Supporter count and plan; unlimited users on paid plans |
| GoodCRM | Contacts, fundraising, memberships, ticketing and case management. | Seats and plan; 100,000 contacts as standard |
| Salesforce Nonprofit Cloud | Complex requirements and extensive configuration. | Per-user licences; ten free if eligible |
| Blackbaud Raiser’s Edge NXT | Established fundraising teams. | Quote required |
| HubSpot | Marketing and engagement with specialist fundraising tools where needed. | Free tools and paid products |
What should you look for in a charity CRM?
A charity CRM keeps records of your supporters, donors, volunteers and members together. Depending on the system, it can also manage giving, communications, events, forms and reporting. Before choosing, check these five things:
- Everyday tasks. Identify the work you want to simplify and ask each supplier to demonstrate it.
- Local giving requirements. Check Gift Aid in the UK, donation tax credit receipts in New Zealand and tax deductible donation receipts for charities with DGR status in Australia.
- Access and security. Count who needs to edit or view records. Check permissions, multifactor authentication, backups and data export.
- Integrations. Establish how information moves between your CRM, accounting software, payment services and email tools.
- Total cost and support. Include setup, migration, training and add-ons. Check who helps you and when they are available.
How much does a charity CRM cost in the UK?
The detailed comparison below uses UK pricing because several of the systems covered are designed primarily for UK charities. Charities in New Zealand and Australia should also compare local currency pricing, donation receipt requirements, accounting integrations and support availability.
Headline prices rarely tell the whole story. This example compares a UK charity with 1,500 contacts, eight people who all need to add or edit records, and Gift Aid.
When comparing prices, check how many users are included. Some providers limit users or charge for additional seats, while infoodle includes unlimited users.
Prices use the billing terms shown.
| System | Subscription for this example | Additional considerations |
|---|---|---|
| infoodle | £78/month for Core CRM plus Finance; £70/month when billed annually | Unlimited users and custom fields. Workflows included. |
| Beacon Standard | £182/month when billed annually for Standard, Fundraising, Finance and Workflows | Includes ten users and 50 custom fields. Partner implementation is additional. |
| Donorfy Professional | £186/month for up to 2,500 constituents | Unlimited users. Confirm implementation costs. |
| GoodCRM Personal | £226/month equivalent billed annually | £199 setup. Includes eight seats and Fundraising Suite. |
| Salesforce Nonprofit Cloud | £0 for eight donated licences if eligible | Implementation and specialist Gift Aid apps may cost extra. |
| Blackbaud Raiser’s Edge NXT | Quote required | Request subscription and implementation costs. |
Pricing and features were checked against publicly available supplier information in September 2026. Prices exclude VAT or other applicable taxes unless stated. Payment processing, implementation and other service fees are also excluded unless stated. Packages and prices may change, so confirm details directly with each supplier.
The infoodle annual figure rounds Core CRM plus Finance down to £70 per month and includes unlimited users, custom fields and workflows. Beacon Starter supports at most five editing users, so Standard is required for eight. Beacon Standard includes ten users and 50 custom fields. Its £182 total includes Standard, Fundraising, Finance and Workflows.
Which charity CRM could suit your organisation?
infoodle
infoodle brings people, giving and activities into one connected system. It serves charities, churches, youth and family services, health and disability organisations and community groups. Teams in the UK and New Zealand provide support, with Australian customers supported from New Zealand.
A contact record in infoodle, with contact details, household and giving history together.
More than 700 organisations in the UK, New Zealand and Australia use infoodle.
Core CRM includes unlimited users, unlimited custom fields and workflows. Pricing is based on active contacts and selected packages, so adding staff or volunteers does not add user licence fees. It starts from £24 per month in the UK, or £22 per month when billed annually. Finance, Events and Resources are optional packages.
For a small team, the benefit is seeing the whole relationship rather than maintaining separate lists. With the relevant packages, a supporter can complete a website form, register for an event and later volunteer, while staff work from the same person’s record. Donations, communications, notes and activity stay connected. With the Finance package, giving records can also connect with Xero, reducing repeated data entry.
The Finance package connects donation records with Xero, including importing bank transactions and sending payment records to Xero. It also provides receipts, statements and UK Gift Aid functions, including GASDS and HMRC submission.
Core CRM includes bulk email, flexible forms, workflows, reporting, document storage and mobile access. Optional Events and Resources packages add event registrations, appointments, rostering, digital libraries, asset catalogues, lending and reservations.
When you need help, a real person who knows infoodle will respond by email or phone. Scheduled online training is also included. Private training and professional services may cost extra. A 14-day trial lets you explore the core features.
See infoodle pricing and packages
Beacon
Beacon is a UK charity CRM supporting fundraising, memberships, events and reporting. Standard starts at £114 per month when billed annually and includes ten users and 50 custom fields. For up to 2,500 contacts, adding Fundraising, Finance and Workflows brings the total to £182 per month, with partner implementation charged separately.
Donorfy
Donorfy, part of The Access Group, focuses on donor management and supporting fundraising. Paid plans include unlimited users, automated Gift Aid claiming and integrations such as JustGiving and Enthuse. Professional costs £186 per month for up to 2,500 constituents, while the free Essentials option has separate limits.
GoodCRM
GoodCRM covers contacts, fundraising, memberships, ticketing, monitoring and case management, with up to 100,000 contacts as standard. For the eight user comparison above, Personal plus extra seats and the Fundraising Suite costs £226 per month when billed annually, with a £199 setup fee. GoodCRM confirmed in September 2026 that it does not currently offer direct HMRC submission for Gift Aid.
Salesforce Nonprofit Cloud
Salesforce offers extensive configuration for organisations with complex requirements and access to experienced administrators or implementation partners. Eligible charities can receive ten donated licences through the Power of Us programme. The published UK Enterprise price is £48 per user per month when billed annually, while implementation, ongoing administration and specialist Gift Aid apps may add costs.
Blackbaud Raiser’s Edge NXT
Raiser’s Edge NXT is Blackbaud’s fundraising CRM for managing donor relationships, campaigns and reporting. Pricing is by quote. Confirm which analytics, payment and regional tax functions are included, together with implementation and ongoing administration costs.
HubSpot
HubSpot offers general CRM, marketing and engagement tools, including free options, but charities may need specialist integrations for local giving processes. Eligible new customers in New Zealand and Australia can apply for a 40% discount on qualifying new Professional or Enterprise products with an annual contract. The published programme does not currently include UK charities.
What changes between the UK, New Zealand and Australia?
What should UK charities look for in a CRM?
Gift Aid can add 25p per £1 of an eligible donation where a valid declaration and sufficient UK tax support the claim. Check declaration records, eligibility checks and direct HMRC submission. For small cash or contactless donations, ask about GASDS. infoodle provides these functions alongside GBP pricing and support from real people working in UK hours.
What should New Zealand charities look for in a CRM?
Eligible individuals can claim donation tax credits for qualifying monetary gifts of NZ$5 or more to approved donee organisations. Check that receipts contain the information Inland Revenue requires. infoodle offers NZD pricing, Xero integration through its Finance package and support from its New Zealand team. That team has experience supporting health, disability and community organisations as well as churches and other charities.
Inland Revenue donation tax credit guidance
What should Australian charities look for in a CRM?
Eligible monetary gifts of A$2 or more to a deductible gift recipient may be tax deductible. Payments involving a material benefit may not qualify. Check that the CRM can produce suitable tax deductible donation receipts for charities with DGR status and keep gifts separate from purchases. infoodle offers AUD pricing, Xero integration through its Finance package and support from its New Zealand team during Australian working hours. Wishlist’s experience below shows how bringing Australian donor records together can reveal a more complete giving history.
ATO gifts and donations guidance
How organisations use infoodle
Diocese of Salford, UK. Its published story describes rolling out infoodle for Gift Aid across 110 parishes, replacing a system limited to one user at a time.
C3 Church Christchurch, NZ. Around 40 people across three churches use infoodle regularly for work including people management, rostering, event forms and notes. The church reports more than ten years of use.
Wishlist, Australia. Bringing records together revealed A$80,000 in one donor’s lifetime giving, compared with the A$7,000 previously visible. Wishlist reported an initial transfer completed in one day, with historical records added progressively.
Frequently asked questions
What is the best CRM for a small charity?
The best option is usually a system that is simple to run, fits your local giving requirements and does not become expensive as more people need access. Compare the full cost, user limits, support and the everyday tasks your team needs to complete. infoodle may suit small charities that value unlimited users, flexible workflows and help from real people.
Is a charity CRM the same as fundraising software?
Not always. A charity CRM keeps relationships and activity in one place, while dedicated fundraising software may go deeper into campaigns, donor journeys and income generation. Some charity CRMs, including infoodle, support fundraising while also managing volunteers, events, communications, forms and service activity.
How does charity CRM software connect with your website and accounting system?
Website forms and donation pages can send information into the CRM, while accounting integrations can reduce duplicate entry and help reconcile income. Ask each supplier to demonstrate the complete journey from an online form or gift to the person’s record, receipt, accounting entry and report. infoodle connects forms and giving records with Xero through its Finance package.
Is there a free charity CRM?
Options include HubSpot’s free tools, Donorfy Essentials and donated Salesforce licences for eligible organisations. CiviCRM has no software licence fee, but hosting, setup and support can cost money. Check the limits and local donation functions before choosing.
Can churches use a charity CRM?
Yes. Churches often need shared records for households, groups, giving, volunteers and events. Ask about rostering, attendance and permissions for sensitive information, as well as local giving requirements.
Is a nonprofit CRM the same as a charity CRM?
Yes. “Nonprofit CRM” is the more common term in the US and in software reviews, while “charity CRM” and “not-for-profit CRM” are more common in the UK, New Zealand and Australia. They describe the same kind of system: one place to manage supporters, giving, volunteers and activity.
How should we test a charity CRM?
Shortlist two or three systems and ask each to complete the same tasks with sample data. Record a donation, issue a receipt, register a volunteer and create a report. Include the people who will use it every week, then compare the full costs and support arrangements.
See infoodle for yourself
Bring your everyday tasks to a demonstration with our UK or New Zealand team. We can show you how infoodle could help, which packages you would need and what they cost. You can also explore the core features with a 14-day trial.
