How the Diocese of Salford is rolling out a secure and scalable Gift Aid solution across 110 parishes with infoodle
The Diocese of Salford serves 110 parishes, each with its own administrative needs – but until recently, they were all relying on a single-user, outdated system. It created significant roadblocks, limiting who could access data and placing a heavy load on just one person.
Now, with infoodle, they’re beginning to build a centralised solution that supports Gift Aid filing across the entire Diocese – with the flexibility and scalability needed to grow confidently.
What challenges were you facing before infoodle?
“The previous system could only be used by one person at a time, on a single computer.” says Kasia, who oversees Gift Aid coordination for the Diocese. “It wasn’t secure or stable – I was constantly being kicked out before I could save my work, so I’d often have to repeat tasks I’d already completed.”
The workload quickly became unsustainable. With 110 parishes needing to be supported, a new approach was urgently needed.
What are you using infoodle for right now?
At this stage, the Diocese is using infoodle primarily for Gift Aid filing, with plans to begin using the CRM features in future phases.
While still early in the process, infoodle has already brought major improvements in accessibility and reliability. “We’re currently adding parishes and contacts into the system and training others as we go,” Kasia explains. “The process takes time, but it’s already a big improvement from what we had before.”
infoodle’s team has remained in close contact to assist with setup and find solutions to the unique challenges that come with rolling out a system across so many locations.
How much time was this taking you?
At the start, there was a lot of work to do, “This took up about 90% of my time – it felt like a full-time job,” Kasia shares. But as each new parish is added and users become more confident with the system, the time required drops significantly.
This is a long-term investment in a more sustainable and shareable process – one that doesn’t rely on a single person to hold all the knowledge and control.
How many people were involved in the previous process?
Previously, all Gift Aid management fell to Kasia alone. With infoodle, the Diocese is moving toward a collaborative model, where multiple people across the Diocese can safely and securely take part in the process – with the right levels of access.
Would you recommend infoodle?
“From a user’s perspective, I’d definitely recommend it,” says Kasia. “It’s easier, it’s reliable, and it’s secure.”
Are there any ways infoodle could support large organisations even more?
One reflection from the Diocese team has been around onboarding support – suggesting that understanding an organisation’s previous system could help anticipate and solve potential challenges earlier in the transition.
For large networks like Salford’s, this kind of tailored approach could make an already supportive process even stronger.
What’s the outlook moving forward?
While the implementation is still underway, the Diocese of Salford is already seeing the benefits of a more stable and future-proof system. With infoodle’s support, they’re steadily building a secure, collaborative way of managing Gift Aid that can scale across all 110 parishes – and eventually support broader CRM needs as well.
The foundations are in place, the processes are improving, and the future looks far more manageable than it did just a year ago.
