Using Professional Services takes the stress out of moving to a new database platform
Hospice Southland Charitable Trust, based in Invercargill provides specialist palliative care to those with a life-limiting illness in Southland and the Wakatipu Basin, free of charge 24/7 and ideally in the setting of their choice.
Recently Hospice Southland Charitable Trust (HSCT) moved to infoodle for their database and donor management platform.
Being under time pressure to make the transition by the beginning of the financial year, like many charitable organisations HSCT were short on resources to do the migration themselves so employed infoodle professional services to do the work for them. Once they were able to get a copy of their data from their old system and hand it over to infoodle they could relax.
“We used the infoodle Professional Services to transfer our data from Fundraiser to infoodle, it seemed a more thorough way to get the job of transferring information to a new database done.”
infoodle then got to work understanding the data, which required a meeting with HSCT, then extracting the data, building an import process, and uploading the data in a short timeframe. A data check by HSCT was required to ensure the data was all correct before training was provided.
“The Professional Services really helped at a crucial time in the change to a new database. We found the professionalism of the Infoodle team excellent, it was reassuring to have them involved at this point, to know a team who understood the process of doing the work was great.”
“The timeliness of the transfer was excellent, the Infoodle team were very aware of timeframes and initiated what needed to be done so that timelines were met.”
Moving to a different system can be stressful and disruptive to any organisation. Using professional services gives the confidence that your data is accurate and that your reports are providing the right information which takes a huge load off your shoulders, and brings little disruption to the day to day running of the organisation.
“We have been really pleased with the support that we’ve been given, From the beginning when the Professional Services were being utilised and as we continue to use infoodle and become confident and competent users.”
“Without hesitation I’d recommend the infoodle Professional Services to other organisations, it relieves some of the pressure of moving to a new database and the team were helpful and made it happen.”
If you would like to learn more about infoodle professional services, please contact www.infoodle.com or email sales@infoodle.com
