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Frequently Asked Questions

Answers to some common questions

Are we tied to a contract?

We are confident that you will love the benefits provided by infoodle. If however, you decide to cancel, you will not be charged after the current billing period. You also have the choice to pay monthly, or pay annually and save 10%.

Can we evaluate the product?

We want you to be sure that infoodle will work for you. Watch a demo to get a first impression. If that doesn’t answer all your questions then let’s have a conversation over an online demo to make sure. You can start a trial site on your own if you prefer to ‘have a play’. Just get in touch if you get stuck.

Do you provide training?

Yes, plenty, and its free, included in all packages. Every week you can talk to infoodle staff over a webinar from your office or home. We do our training at different times and days during the month – check out our training schedule.

How do we get started?

Existing contacts can be migrated by infoodle – nearly always at no cost (depends on complexity) or imported from Xero. You will start a trial site – and we work together to configure it to your needs.

How do we pay?

We accept credit card payments for all customers and direct debits for NZ and UK customers. Other methods can be available on request if necessary. We invoice in 4 different currencies to reduce currency movements for you.

Any hidden costs?

Only text messages, if you use them, are charged at the end of the month if you send through our gateway – we do support some other gateways where you have your own account. Also, if you want onsite training we can discuss that with you.

Do you provide refunds?

You pay in advance for what you plan to use, which gives you access to our services during that billing period. We don’t provide refunds for part-used periods.

Can we change what’s included in our package?

Yes, at any time you can increase or decrease the packages used.

How do we calculate the database size?

infoodle provides benefits by allowing you to efficiently and effectively organise, manage and communicate with all of the contacts within your community. For maximum benefit, the contacts in your database should be current and active. Database size is calculated from the sum of your active contacts. This is calculated on a daily basis and compared with your current plan. As your community increases you may need to adjust your plan to maintain the benefits. If a contact becomes inactive, you have the facility to archive or delete them to keep your database accurate.

Got more questions?