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# infoodle: infoodle is cloud-based charity CRM and donation management software for non-profits, churches, youth and family services, and health and disability organisations across Australia, New Zealand, and the UK. One integrated system to run your organisation: CRM for contacts, donors, members and volunteers; Donations and Payments for giving, receipting and statements, with two-way Xero integration; Events for registrations, ticketing and check-in; Libraries for documents and asset bookings; and Gift Aid for GASDS and HMRC claims. Trusted by 700+ charities worldwide, infoodle scales from small community groups to large multi-department and multi-site organisations, with real people supporting you from New Zealand and the UK.

## Sitemaps
[XML Sitemap](https://www.infoodle.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Could the Wrong Person Access Your Data?](https://www.infoodle.com/blog/could-the-wrong-person-access-your-data/): A volunteer needs access to your mailing list. That makes sense. But can they also see donor amounts, pastoral notes, health information, or details about the families you support? Most data-security problems do not begin with someone deliberately doing the wrong thing. They begin when access is broader than it needs to be, an old account is never removed, or a rushed team member clicks a convincing link.
- [C3 Church Christchurch](https://www.infoodle.com/blog/c3-church-christchurch/): C3 Church Christchurch manages three churches with around 40 regular users. Since moving to infoodle, they've brought all their people data, rosters, giving, and events into one central system — and have been using it for over ten years.
- [The Benefits of Automation in Fundraising](https://www.infoodle.com/blog/the-benefits-of-automation-in-fundraising/): "Automation is transforming how charities and nonprofits manage their fundraising. Discover how tools like infoodle can save time, improve donor retention, and free your team to focus on what matters most."
- [Finding a CRM That Understood the Not-for-Profit Sector](https://www.infoodle.com/blog/finding-a-crm-that-understood-the-not-for-profit-sector/): Reach Beyond is a nonprofit organisation focused on managing donor relationships, donations, prayer partners, and communications through publications and outreach.
- [Step-by-Step Guide to Transforming Volunteer Management](https://www.infoodle.com/blog/step-by-step-guide-to-transforming-volunteer-management/): Volunteers are the heart and soul of any non-profit. They bring passion, skills, and a spirit of generosity that can’t be matched.But, as we all know, managing a team of volunteers can sometimes feel like trying to juggle while riding a unicycle. From scheduling shifts to keeping everyone engaged, and showing appreciation, there’s a lot to handle. Don’t worry though! With a few thoughtful strategies, you can transform your volunteer management, making the process smoother and more rewarding for everyone involved.
- [5 Ways to Increase Donor Retention](https://www.infoodle.com/blog/5-ways-to-increase-donor-retention/): Attracting new donors is great, but retaining the ones you already have? That’s where things can get really tricky. But it’s so important! When donors stick around, it’s not just about the financial support (which is obviously great), but they also become advocates, ambassadors, and a part of your organisation’s story. But how do you keep those relationships strong year after year? Here are 5 practical ways to boost your donor retention and build lasting connections.
- [The UK’s History of Giving: What It Teaches About Building Donor Relationships Now](https://www.infoodle.com/blog/donor-relationships-uk-history-of-giving/): Yet a century and a half ago, Lord Shaftesbury managed to convert people who were just making one-off donations into lifelong supporters using nothing but printed pamphlets, public subscription lists and some pretty compelling stories about how lives had been changed.
- [Case Study: Wendover Dementia Support](https://www.infoodle.com/blog/case-study-wendover-dementia-support/): “We knew something had to change”
- [Charity Storytelling: Creating Content That Converts With Authentic Case Studies](https://www.infoodle.com/blog/charity-storytelling-creating-content-that-converts/): Case studies are no longer optional add-ons - they're essential conversion tools that can be the difference between a trust officer returning a call and a potential donor clicking 'give now' at last.
- [Leading the Charge: Tackling 3 Common Executive Challenges](https://www.infoodle.com/blog/tackling-3-common-executive-challenges/): Being an executive in the non-profit world is no small feat. You’re juggling a million priorities, leading a team, and driving your mission forward - probably trying to squeeze in time for coffee in between. It’s rewarding, sure, but let’s not pretend it’s always smooth sailing.
- [5 Common CRM Mistakes Non-Profits Make and How to Avoid Them](https://www.infoodle.com/blog/5-common-crm-mistakes-non-profits-make-and-how-to-avoid-them/): For many non-profits, a CRM (Customer Relationship Management) system is life-changing. It helps you manage donor relationships, track interactions, and streamline your operations. But, like any tool, it’s only as effective as how you use it. Unfortunately, there are a few common pitfalls that can turn your CRM from helping hand into a headache. The good news? These mistakes are easy to avoid once you know what to look out for.
- [The Importance of Data Hygiene: Keeping Your CRM Clean and Organised](https://www.infoodle.com/blog/the-importance-of-data-hygiene/): We know, “data hygiene" doesn't sound like the most exciting topic, but it’s one of those essential things that can make or break your nonprofit's operations. Think of your CRM as the engine that keeps your organisation running smoothly, and clean, accurate data is the oil that keeps everything moving. Without it, you’re likely to hit a few bumps in the road (or worse, grind to a halt).
- [Creating Consistency in your UK Charity Messaging](https://www.infoodle.com/blog/creating-consistency-in-your-uk-charity-messaging/): As someone who has worked independently with dozens of charities in the UK over the last fifteen years (helping out small community charities all the way up to national organisations), I’ve seen first-hand the damage that inconsistent messaging can do to confuse your supporters, slow your fundraising efforts and undermine all your hard work.
- [Adapting to Change: How to Future-Proof Your Mission](https://www.infoodle.com/blog/adapting-to-change-how-to-future-proof-your-mission/): Change is the one certainty in the non-profit world. Whether it’s shifting funding landscapes, new technologies, evolving community needs, or global events that turn everything upside down (looking at you, 2020), non-profits that thrive are the ones that adapt.
- [The Ultimate UK Charity Event Promotion Checklist: 8 Weeks to Sold Out](https://www.infoodle.com/blog/ultimate-uk-charity-event-promotion-checklist/): I’ve been helping UK charities sell out venues for the past fifteen years. From village halls in the Cotswolds to conference centres in Manchester, if you come across as a natural extrovert with good people skills, you can get yourself a lucrative consultancy business.
- [The Best Charity CRM for Nonprofits in 2026?](https://www.infoodle.com/blog/charity-crm/): Charities and nonprofits need CRM software that understands their unique goals — not just sales pipelines. This guide explores what charity CRM software is, how it works, and what to look for when choosing the right system for your organisation.
- [Non-profit Governance Cheat Sheet](https://www.infoodle.com/blog/non-profit-governance-cheat-sheet/): Governance might not be the most glamorous part of running a non-profit, but it’s the backbone of everything you do. Good governance keeps your organisation running smoothly, builds trust with your stakeholders, and ensures your mission stays on track. So, whether you’re new to the non-profit world or just need a refresher, this A-to-Z guide has you covered.
- [Why Does Good Software Matter?](https://www.infoodle.com/blog/why-does-good-software-matter/): You already know that good software makes a difference - because you feel it everyday. It’s the quiet relief when a process runs smoothly. It’s the satisfaction of seeing clean data, complete reports, and clear communication all in one place.
- [How UK Charities Win Partnerships with Trusts and Foundations](https://www.infoodle.com/blog/how-uk-charities-win-partnerships-with-trusts-foundations/): Charities that are winning the most and the best support have learned that it’s partnerships rather than projects that keep the money coming.
- [Protecting Data, Reducing Admin](https://www.infoodle.com/blog/protecting-data-reducing-admin/): Border Terrier Welfare is a UK-based charity dedicated to the lifelong care and rehoming of Border Terriers. With around 80 dogs rehomed each year and over 900 potential adopters on their list, keeping accurate records and ensuring secure, efficient processes is essential to their work.
- [Get Grant Ready with infoodle](https://www.infoodle.com/blog/get-grant-ready-with-infoodle/): Grant funding can be a major asset for non-profits, providing the funds you need to power your mission, grow your programmes, and make a bigger impact. But landing a grant isn’t just about writing a grant proposal, it’s about being fully “grant ready”. So how do you get there?
- [UK Community & Voluntary Groups: How does HMRC Provide Grant Funding?](https://www.infoodle.com/blog/uk-hmrc-grant-funding-community-voluntary-groups/): The original aim of the programme was to help customers who might need a helping hand in meeting their tax responsibilities and claiming the right benefits. What started as a small effort to close the gap between complex systems and the most vulnerable taxpayers has now become HMRC’s Voluntary and Community Sector Grant Funding Programme, a well-oiled machine that pumps millions of pounds of support every year to the organisations on the ground making a difference in people’s lives.
- [The Story Behind infoodle: Why We Exist](https://www.infoodle.com/blog/the-story-behind-infoodle-why-we-exist/): Every product has a beginning, but the story of infoodle is less about technology and more about people.
- [Accessibility Matters: Is Your Non-Profit Ready?](https://www.infoodle.com/blog/accessibility-matters-is-your-non-profit-ready/): Nowadays, digital accessibility is essential. For many people, digital barriers can make it difficult (or even impossible) to engage with your non-profit’s website, emails, or online resources. And when your mission is all about connection, community, and impact, the last thing you want is to exclude anyone.
- [Managing Complexity with Confidence: Diocese of Salford](https://www.infoodle.com/blog/managing-complexity-with-confidence/): The Diocese of Salford serves 110 parishes, each with its own administrative needs - but until recently, they were all relying on a single-user, outdated system. It created significant roadblocks, limiting who could access data and placing a heavy load on just one person.
- [Writing Annual Reports: What UK Non Profit Funders Look For](https://www.infoodle.com/blog/uk-non-profit-funders-look-for-in-annual-reports/): In this post, I’ll look at some things UK funders of Non Profit Organisations, charities or NGOs in the UK in particular look for in your annual report and how to write a report that is useful in fundraising.
- [UK Charity Event Promotion on a Shoestring](https://www.infoodle.com/blog/uk-charity-event-promotion-on-a-shoestring/): The pressure on traditional fundraising activities is increasing as corporate sponsors become more selective and the average individual donation is under strain from the current economic climate. In these circumstances, charities need to be able to promote events effectively if their fundraising efforts are to have any chance of success. The difference between an empty seat and a full room can come down to having a shoestring approach to event marketing and maximising promotional impact with minimal expenditure.
- [How to Be a S.M.A.R.T. Organisation](https://www.infoodle.com/blog/how-to-be-a-s-m-a-r-t-organisation/): There’s no denying it - non-profits and community organisations are some of the best goal setters in the world. But when your to-do list is as long as a piece of string, how do you set goals that actually stick? Enter the trusty S.M.A.R.T. framework: Specific, Measurable, Achievable, Realistic, and Timely. It’s a classic for a reason.
- [Streamlined Admin and Reclaimed Time: Dance and Arts Therapy NZ](https://www.infoodle.com/blog/streamlined-admin-and-reclaimed-time-dance-and-arts-therapy-nz/): Dance and Arts Therapy NZ is a charitable organisation dedicated to empowering individuals of all ages and abilities through dance and arts therapies. Their work supports people with disabilities, those living with mental illness, and diverse communities - creating space for wellbeing, creativity, and inclusion.
- [A London Marathon Fundraising Guide for UK Charities](https://www.infoodle.com/blog/uk-london-marathon-fundraising-guide/): I’ve had the great honour of participating in three London Marathons for various charities and have been amazed by the experience and effect. On a personal level, it was a truly unforgettable experience. In 2026, the London Marathon will undoubtedly be another example of the amazing organisation, human spirit, and fundraising power. For the charities in the UK, it will be another chance to gather support, raise awareness, generate fundraising, and attract people. As it is one of the largest single events, it will be seen by at least 500,000 people on-site and millions of TV viewers worldwide.
- [The Power of Volunteers: How to Attract, Retain, and Recognise Your Volunteer Base](https://www.infoodle.com/blog/how-to-attract-retain-and-recognise-your-volunteer-base/): Volunteers are the heartbeat of any organisation. They bring passion, energy, and a dedication to your mission that can’t be matched. But building and maintaining a strong volunteer base doesn’t just happen by accident, it requires a bit of strategy, a lot of appreciation, and a genuine connection to keep them coming back. So how do you attract amazing volunteers, keep them engaged, and make sure they feel valued? Let’s discover the power of volunteer management.
- [Streamlined Community Engagement: Rotokare Scenic Reserve Trust](https://www.infoodle.com/blog/rotokare-scenic-reserve-trust/): Rotokare Scenic Reserve Trust is a conservation success story in the heart of rural eastern Taranaki. We spoke with Tricia about the challenges they faced managing contacts and communications - and how infoodle helped them bring it all together.
- [Smart Systems: Ludlow Tuart Forest Restoration Group](https://www.infoodle.com/blog/ludlow-tuart-forest-restoration-group/): The Ludlow Tuart Forest Restoration Group was formed in 2018 to raise awareness and take action in restoring the last remaining tall stand of tuart tree forest in Western Australia. With a team of 700 members and 65 registered volunteers, the group's mission is to restore this critically endangered ecosystem before it's too late.
- [The Ultimate Guide to Church Event Planning](https://www.infoodle.com/blog/the-ultimate-guide-to-church-event-planning/): Ready to dive in? Here’s your ultimate guide to church event planning.
- [Transforming Volunteer and Community Management at Christchurch Cathedral](https://www.infoodle.com/blog/a-new-chapter-christchurch-cathedral/): "Life before infoodle wasn't bad, it was just rather haphazard and less organised. Life with infoodle allows us to be organised, proactive, and efficient and deliver better 'service' to the people in our community. It means fewer people falling through the cracks in the system and better care for all." 
- [How to Engage Gen Z as Volunteers and Donors](https://www.infoodle.com/blog/how-to-engage-gen-z-as-volunteers-and-donors/): Gen Z - those born between 1997 and 2012 - are stepping into their prime as volunteers, donors, and changemakers. They’ve grown up in a digital world, shaped by social activism, economic uncertainty, and an always-online culture. And while they may not have the disposable income of older generations, they make up for it with passion, purpose, and a desire to create real change.
- [Getting the Most Out of Donor Data](https://www.infoodle.com/blog/getting-the-most-out-of-donor-data/): We all know, at times, donor data can be a bit of a beast. It’s like this treasure trove of valuable insights just waiting to be discovered, but without the right tools, it can feel like you’re digging around in the dark. If you’ve ever found yourself staring at your donor info and wondering, “What am I supposed to do with all this?” - you’re definitely not alone.
- [Maximising impact: End of Financial Year Fundraising Strategies](https://www.infoodle.com/blog/maximising-impact-end-of-financial-year-fundraising-strategies/): The end of the financial year (EoFY) is a pivotal time for non-profits. It’s when final donations can make a significant impact, helping close out your budget and setting the stage for the year ahead. So, how do you make the most out of this crucial period in the lead up to EoFY? With thoughtful planning and a few targeted strategies, you can boost your fundraising and end the financial year on a high note. Let’s dive into some effective EoFY approaches to maximise impact and keep the momentum going.
- [Bringing Holiday Feelings into Your Organisation: Beating the Post-Holiday Blues in 2025](https://www.infoodle.com/blog/beating-the-post-holiday-blues-in-2025/): Ah, January. The new year is here and we’re back at our desks. Depending on your hemisphere, you’ve just come off a beachy Summer break or a cosy Winter holiday, and there’s no denying it, getting back into the groove after the holidays can be, well, a challenge to say the least. But as tempting as it is to daydream about sandcastles or snow days, 2025 is here, and your organisation’s mission is waiting.
- [Wrapping Up the Non-Profit Year](https://www.infoodle.com/blog/wrapping-up-the-non-profit-year/): December is here, and you know what that means: a mix of holiday cheer, end-of-year get-togethers, and a whole lot of reflection. December is also the perfect time to look back on the year, celebrate the wins, and set your sights on the future.
- [Top 10 Time-Saving Tools for Busy Non-Profit Leaders](https://www.infoodle.com/blog/top-10-time-saving-tools-for-busy-non-profit-leaders/): Let’s be real - running a non-profit is no easy gig. Between managing donors, co-ordinating volunteers, and keeping the whole operation running smoothly, your to-do list can feel never-ending. And while we’d all love to have a magic wand to make the workload disappear, we’ve got the next best thing: tools that actually save you time.
- [Take the stress out of moving to a new CRM](https://www.infoodle.com/blog/take-the-stress-out-of-moving-to-a-new-crm/): Hospice Southland Charitable Trust,  based in Invercargill provides specialist palliative care to those with a life-limiting illness in Southland and the Wakatipu Basin, free of charge 24/7 and ideally in the setting of their choice.
- [How to write an impactful fundraising email](https://www.infoodle.com/blog/how-to-write-an-impactful-fundraising-email/): In today’s digital age, email campaigns are a brilliant way for not-for-profit organisations (NFPs) to connect with their supporters, raise funds, and spread the word about their cause. In fact, personalised fundraising emails have an impressive open rate, making them the top choice for generating awareness and securing donations. Let’s dive into the key elements of crafting fundraising emails that are not only effective but also inspirational, and fun!
- [What is a “Donor Journey”](https://www.infoodle.com/blog/what-is-a-donor-journey/): Most charities or not for profit organisations need to rely on donations in order to survive.
- [Neighbourhood Support Manawatū](https://www.infoodle.com/blog/neighbourhood-support-manawatu/): Neighbourhood Support Manawatū is a charity and incorporated society that manages Neighbourhood Support activity in the Manawatū district of New Zealand.
- [Top 5 emails you should be sending](https://www.infoodle.com/blog/top-5-emails-you-should-be-sending/): There are at least 5 emails you should be sending out regularly. In order to create beautiful and engaging emails you need to create them using a good design tool.  Email templates can be used and re-used to send automated emails and bulk emails. Templates save time so you don't need to type up the same information over again, they are used as the base to work from for newsletters and campaigns to keep your messaging or branding on track, help your brand be recognisable, plus many other uses. I have listed 5 email templates that charities need to have.
- [Volunteer Appreciation : Farm Angels](https://www.infoodle.com/blog/volunteer-appreciation-farm-angels/): Farm Angels was established in 2014 in response to help those in rural Queensland impacted by the prolonged drought. Hence Drought Angels. Since then Drought Angels - Now Farm Angels, has continued to expand and provides financial assistance, food hampers, care packs, and mental wellbeing support to over 4,700 primary producers affected by all natural disasters (drought, flood, fire, and plagues) in over 1,300 communities across Australia. 
- [Volunteer Appreciation : Cycling Without Age](https://www.infoodle.com/blog/volunteer-appreciation-cycling-without-age/): Cycling Without Age started in Copenhagen in 2012 and now has chapters across 39 countries including New Zealand. I spoke with Elizabeth (Liz) from Cycling Without Age(CWA) Napier, about CWA, volunteering, and the butterfly effect.
- [Volunteer Appreciation : Pāpāmoa Food Hub](https://www.infoodle.com/blog/volunteer-appreciation-papamoa-food-hub/): This week we continue to showcase infoodle clients working with volunteers and how the benefit is reciprocal to both the charity and the volunteer.
- [Volunteer Appreciation : Good Neighbour](https://www.infoodle.com/blog/volunteer-appreciation-good-neighbour/): Rachel Lander and Sammy Waru

## Pages
- [Login](https://www.infoodle.com/infoodle-login/)
- [Security](https://www.infoodle.com/security/): Security at infoodle is taken seriously. We have endeavoured to ensure that any data stored with infoodle is kept safe and that the use of the system does not create openings for unauthorised access either by external users, or legitimate users to access data they should not be accessing.
- [Data Processing Agreement](https://www.infoodle.com/data-processing-agreement/): For this agreement to be binding, both parties must sign this document. It can be downloaded here for the purpose of signing.
- [Terms and Conditions](https://www.infoodle.com/terms-and-conditions/): infoodle.com (the "Website") is a hosted service operated by Infoodle Limited ("the Licensor"). Any use of the Website is subject to the following Terms and Conditions of Use ("Terms and Conditions"), as well as to the Licensor's Privacy Policy, all of which are incorporated by reference into these Terms and Conditions. Your use of the Website constitutes your acceptance of these Terms and Conditions.
- [Privacy Policy](https://www.infoodle.com/privacy-policy/): Privacy is important, particularly in relation to the role infoodle performs for its clients. We want to be clear in respect to what information is collected, by what part of our business, for what purposes. To try and clarify this process we've broken it up into sections depending on which aspect of the business it refers to.
- [Your Journey](https://www.infoodle.com/journey/)
- [Forms](https://www.infoodle.com/forms/)
- [Home](https://www.infoodle.com/)
- [Client Stories](https://www.infoodle.com/client-stories/)
- [Blog](https://www.infoodle.com/blog/)
- [Contact](https://www.infoodle.com/contact/)
- [About](https://www.infoodle.com/about/)
- [Pricing](https://www.infoodle.com/pricing/)
- [FAQs](https://www.infoodle.com/faqs/)
- [Implementing charity software](https://www.infoodle.com/implementing-charity-software/)
- [Choosing charity software](https://www.infoodle.com/choosing-charity-software/)
- [What is a charity CRM](https://www.infoodle.com/what-is-a-charity-crm/)
- [Learn](https://www.infoodle.com/learn/)
- [Help Centre](https://www.infoodle.com/help-centre/)
- [Professional Services](https://www.infoodle.com/professional-services/)
- [Ongoing Support](https://www.infoodle.com/ongoing-support/)
- [Training](https://www.infoodle.com/training/)
- [Support & Success](https://www.infoodle.com/support-success/)
- [Import & Export](https://www.infoodle.com/integration-import-export/)
- [Payment Gateways](https://www.infoodle.com/integration-payments/)
- [API & Developer](https://www.infoodle.com/integration-api/)
- [Zapier](https://www.infoodle.com/integration-zapier/)
- [Xero](https://www.infoodle.com/integration-xero/)
- [Integrations](https://www.infoodle.com/integrations/)
- [Reporting & Compliance](https://www.infoodle.com/solutions-reporting/)
- [Volunteers & Attendance](https://www.infoodle.com/solutions-volunteers/)
- [Solution – Events & Registrations](https://www.infoodle.com/solutions-events/)
- [Fundraising](https://www.infoodle.com/solutions-fundraising/)
- [Get Organised](https://www.infoodle.com/solutions-get-organised/)
- [Charities & Nonprofits](https://www.infoodle.com/solutions-charities/)
- [Health & Disability](https://www.infoodle.com/solutions-health-disability/)
- [Youth & Family Services](https://www.infoodle.com/solutions-youth-family/)
- [Churches](https://www.infoodle.com/solutions-churches/)
- [Solutions](https://www.infoodle.com/solutions/)
- [Mobile App](https://www.infoodle.com/app/)
- [Gift Aid](https://www.infoodle.com/gift-aid/)
- [Receipts](https://www.infoodle.com/receipts/)
- [Document Storage](https://www.infoodle.com/document-storage/)
- [Reporting & Dashboards](https://www.infoodle.com/reporting-dashboards/)
- [Events & Registrations](https://www.infoodle.com/events-volunteers/)
- [Pledges](https://www.infoodle.com/pledges/)
- [Statements](https://www.infoodle.com/statements/)
- [Donations & Payments](https://www.infoodle.com/donations-payments/)